911 Operator Sentenced to Jail After Dropping Thousands of Calls!
One thing that everyone, even small children, know is that when an emergency situation happens, there is only one set of numbers that should be immediately dialed and that is 911. Modeled after Britain’s 999 emergency hotlines, which is the oldest emergency call telephone service, the 911 was set up in order to address the needs of the millions of Americans as a last-ditch call for help when things seem to be dire.
But, as many will know, sometimes this emergency service has been taken advantage of in inappropriate situations, like prank calls and the like. The duty of distinguishing which calls are genuine and which are not falls to the operators who take the calls.
Becoming an operator is no easy task. It comes with long hours and requires patience, a calm and professional demeanor, and dedication to send help to people who really need it. It seems that 44-year-old Creshanda Williams had none of these, as she was just sentenced to jail time after hanging up on “thousands” of calls.
991 Operator hung up on ‘thousands’ of calls
A former 911 operator by the name of Creshanda Williams, 44, was sentenced to jail time because she allegedly hung up the phone ‘thousands’ of times on people who were trying to report emergencies in Harris County, Texas. She was found guilty of interference with emergency telephone calls last week when she repeatedly and consistently hung up on the phone on residents of Harris County. She was sentenced to 10 days in jail, as well as 18 months of probation.
Williams apparently broke the rules many times, because according to the investigation done on her, she had an abnormally high number of short calls or calls that lasted less than 20 seconds. Because of this information, prosecutors have determined Williams had already abandoned thousands of calls that went to her, and an unknown amount of emergency calls had possibly gone unreported because of her negligence.
Samples of Negligence
There is one instance wherein an emergency caller named Jim Moten told KTRK that he had called 911 two years ago in order to report two vehicles speeding down a highway, where people had been killed from speeding weeks earlier. Moten had thought that his call has been dropped after a few seconds into the call.
Court documents state that Williams was indeed the one to take Moten’s call. Before Jim Moten had finished explaining the reason for the call, the recording showed that Williams had the gall to say “Ain’t nobody got time for this. For real,” and then abruptly ended the emergency call on her end.
This was not the only incident wherein Williams ended the call before the caller could finish explaining what was happening. She had reportedly also hung up on an emergency caller who tried to report a violent robbery.
Williams reportedly spent a year and a half at the Houston Emergency Center while taking 911 calls. During her tenure, who knows how many calls she had abandoned. In August of 2016, she was finally caught and fired.
According to Assistant District Attorney Lauren Reeder, she states the citizens of Harris County rely on the 911 operators to dispatch help in their time of need. When a public servant betrays that community’s trust and breaks the law, they should be held criminally accountable. This an especially controversial issue, as recently a teenager in Ohio died because the help he asked from 911 could not locate him.
On the Other Side of the Fence
Williams’ attorney, Franklin Bynum, argues his client was at the time going through a very hard period of her life when she hung up emergency calls. He also says that punishing her does not do anything to fix the problems that still exist at the emergency center.
What problems these are, Attorney Bynum, unfortunately, was unable to clarify. The defense also says that Williams clicked the “not ready” button on her desktop, and she thought that by doing that, the call would be transferred to another operator.
Despite all this though, it is clear how negligent and unprofessional Creshanda Williams was during her stay at the Houston Emergency Center. No one can really say how many emergencies went unreported because of her unconcerned behavior. They can only hope that those who failed to get help from her, got help from others instead.
More in Criminal Attorney
Trump Says Everyone Thinks He Deserves a Nobel Peace Prize!
Ever since President Trump ascended into office, he’s been making headlines on the Internet due to his controversial statements and policies...April 27, 2018
Allegedly, President Trump knew about Payment to Adult Film Star Months Before Denying it!
The ever-spiraling rollercoaster continues. Last week, things took a heated turn for the worst when it was reported that President Trump...April 27, 2018
CBP Under Trump Administration Plans not to Increase Its Capacity to Process Immigrants Stranded at the Border
The U.S. agency in charge of handling the number of migrants attempting to cross by caravan through the California Mexico border...April 27, 2018
Trump’s Lawyer Michael Cohen Had his Phone Calls Monitored by The Feds
With so much controversy surrounding The President and his legal defense team, Americans have watched from the comforts of their living...April 27, 2018
Paralympics Respond to President Trump’s “Tough to Watch” Insensitive Comments
We all know how the current US president can be a bit rude with his words. It has been a subject...April 27, 2018
Three U.S. Citizens Released from North Korean Prison Camps in Preparation for Trump-Kim Summit
In response to the upcoming historic summit that is to take place between North Korean dictator Kim Jong-Un and U.S. President...April 27, 2018
President Trump’s Former Physician Claimed He Was Subject of Raid
President Trump’s personal bodyguard, the top lawyer at the Trump Organization, and another man showed up without warning at the office...April 27, 2018
Stormy Daniels Sues President Trump for His “Con Job Tweet”
Aside from the Russian Probe and Cambridge Analytica scandal, President Trump also faces a lawsuit filed by Stormy Daniels, an adult...April 27, 2018
NRA on the Hotspot after Enforcing Gun Ban to Protect Mike Pence
In a recent turn of events, guns were banned during Vice President Mike Pence’s gracing of the National Rifle Association that...April 27, 2018